![]() If you're experiencing persistent connectivity issues after trying other troubleshooting methods, doing a soft reset of your app may help get things working again. For more information, see Introducing Microsoft Phone Link and Link to Windows. In addition, the Your Phone Companion app for Android is now called Link to Windows. The storage media will be recognized as another drive on your system which you can scan for lost or deleted files.Note: We’ve changed the name of the Your Phone app to Microsoft Phone Link. You can now launch File Recovery software.Then, on the device, pull down the status bar and select USB connected.A screen will appear in which you need to select the button which reads Connect storage to PC.If you do not see this option, reconnect the USB cable and try again.Windows will load drivers for the device which may take a minute, after which, it will be detected as Removable memory with an assigned drive letter. Connect your phone/tablet to your PC via a USB cable.(Options may vary slightly based on device and Android version.) Go to: Settings > Applications > Development > USB Debugging, and turn it on. You need to change the Android settings on the phone or tablet. ![]() ![]() It is possible to recover lost or deleted files from the internal storage of an Android mobile device assuming the phone or tablet is operational and you can set it in to Debugging mode. Can I recover lost data from the internal memory of an Android Smartphone or an Android Tablet?
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